Santander UK Plc
Financial Ombudsman decision DRN6975529 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Nov 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr K complains that Santander UK Plc will not reimburse him for a payment he made to a third party using his online account.APP scam refund refused
He also says they communicated poorly with him when they dealt with his complaintComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6975529.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.