Shawbrook Bank Limited

Financial Ombudsman decision DRN6971527 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Aug 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Mrs B complains about action Shawbrook Bank Limited has taken in respect of her secured loan, which is in arrears.Treatment in financial difficulty

Unfortunately Mr B had a serious accident in around 2012, which has left him permanently disabled and in need of care.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6971527.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.