Nationwide Building Society

Financial Ombudsman decision DRN6960236 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Service failure

In the Ombudsman’s words

Mrs D agreed to take a facility of £400. Nationwide advised her that this would not be adequate and it should be £1,000. Mrs D agreed to this.Product mis-sold

Nationwide should have dealt promptly with Mr and Mrs D’s wish to make a mortgage application, instead of making them feel it was only interested in selling banking.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6960236.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.