LEASYS UK LTD

Financial Ombudsman decision DRN6953675 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Thu Oct 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

cancel the credit agreement and make sure this shows as settled on Mr T’s credit record and that no adverse information has been recorded as a result of this issueCredit file reporting

He also thought Leasys had offered very poor customer service to Mr T and their failure to respond to his letters was unacceptable.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6953675.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.