National Westminster Bank Plc

Financial Ombudsman decision DRN6951853 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Product mis-sold

In the Ombudsman’s words

She also complains that NatWest has not done enough to help her when she has faced financial difficultiesTreatment in financial difficulty

Miss R complains that National Westminster Bank Plc mis-sold her an interest only mortgageProduct mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6951853.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.