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Shop Direct Finance Company Limited
Financial Ombudsman decision DRN6940274 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Product mis-sold
In the Ombudsman’s words
If Shop Direct has recorded any adverse information on Mrs B’s credit file that relates to these items, this should also be removed.Credit file reporting
Mrs B was led to believe by Shop Direct that she was an agent when ordering goods for the third party.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6940274.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.