Metro Bank PLC

Financial Ombudsman decision DRN6939901 Upheld

Upheldoutcome, as published by the Ombudsman

£20redress stated in the decision

Sat Apr 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Mr S complains that Metro Bank PLC delayed processing two money transfers from his account with them to another account that he held.Payment delayed or failed

They accepted that their service had fallen short of what was expected.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6939901.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.