Lloyds Bank PLC

Financial Ombudsman decision DRN6937166 Not upheld

Not upheldoutcome, as published by the Ombudsman

£8,000redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Service failure

In the Ombudsman’s words

Mr H complains that because Lloyds Bank PLC mishandled a claim on a life assurance policyProduct mis-sold

breakdown in communication between the bank and Scottish WidowsService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6937166.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.