Santander UK Plc
Financial Ombudsman decision DRN6928661 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Wed Jul 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Bereavement and power of attorney, Service failure
In the Ombudsman’s words
Mrs B1 brings this complaint on behalf of her mother, Mrs B2, for whom she has a power of attorney.Bereavement and power of attorney
Santander accepts that the request for a second copy of the passport and sending the letter to Mrs B1’s deceased father were errors.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6928661.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.