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American Express Services Europe Limited

Financial Ombudsman decision DRN6923215 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Mrs T complains that American Express Services Europe Limited (‘AESEL’ or ‘the business’) has lent money to her husband, the late Mr T, irresponsibly.Irresponsible lending

The crux of Mrs T’s complaint was that her husband was vulnerable due to an alcohol problem, and that AESEL should not have continued to lend to him once they became aware of this.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6923215.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.