Capital One (Europe) plc

Financial Ombudsman decision DRN6917889 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Sep 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

I’ve also looked at Mr K’s account statements and I can see that full monthly payments were not made and that resulted in interest being added.Interest and rates

I don’t think Capital One took an unreasonable amount of time to deal with Mr K’s complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6917889.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.