Santander UK Plc
Financial Ombudsman decision DRN6912942 Not upheld
Not upheldoutcome, as published by the Ombudsman
£80redress stated in the decision
Tue Jul 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Ms Z complains that Santander UK Plc gave her incorrect advice when she was setting up a standing order to pay her loan. As result her account fell into arrears and her credit file was adversely affected.Credit file reporting
The adjudicator put an offer made by Santander to Ms Z. That involved removing adverse credit information for a period, and paying an additional £80 in compensation (in addition to £50 already paid).Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6912942.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.