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Tesco Personal Finance Limited

Financial Ombudsman decision DRN6909989 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr B complains that Tesco Personal Finance PLC (Tesco) won’t refund him the money he lost as a result of a scam.APP scam refund refused

I don’t consider Tesco treated Mr B well when he reported the scam to it, and this caused him additional unnecessary stress and inconvenience.Complaint handling

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6909989.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.