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American Express Services Europe Limited
Financial Ombudsman decision DRN6888215 Not upheld
Not upheldoutcome, as published by the Ombudsman
£177redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
Mr V complains that American Express Services Europe Limited did not deal fairly with him during his financial difficultiesTreatment in financial difficulty
AMEX accepted that it had not communicated with Mr V as well as it could have doneComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6888215.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.