National Westminster Bank Plc

Financial Ombudsman decision DRN6881273 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Product mis-sold

In the Ombudsman’s words

Mr R has suggested that NatWest hasn’t assisted him although he is in financial difficulty.Treatment in financial difficulty

Mr R is adamant that he didn’t ask for the credit card account to be opened and he wants the outstanding balance waived because NatWest opened it fraudulently.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6881273.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.