NRAM Limited

Financial Ombudsman decision DRN6877488 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue Mar 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

complain about the way NRAM plc handled their mortgage account when they were in financial difficultiesTreatment in financial difficulty

request the credit reference agencies to amend the records in Mr and Mrs L’s files to accurately reflect the position after the above adjustments have been madeCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6877488.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.