Lloyds Bank PLC

Financial Ombudsman decision DRN6872804 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Mar 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Details of the loan also appeared on her credit file and this stopped her renting property and getting other credit.Credit file reporting

The bank accepted that their customer service had been poor.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6872804.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.