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Tesco Personal Finance Limited
Financial Ombudsman decision DRN6870647 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,191redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Mr E complains that that car he bought was misrepresented to him as being exempt from the congestion charge.Product mis-sold
It took an extremely long time to make up its mind about his complaint - much longer than it ought reasonably to have done.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6870647.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.