HSBC UK Bank Plc
Financial Ombudsman decision DRN6866791 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Nov 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Bereavement and power of attorney
In the Ombudsman’s words
The executors, on behalf of the estate of Mr B, complain that HSBC UK Bank Plc cooperated with a deputy who was appointed to take care of Mr B’s affairs, and ignored their pre-existing power of attorney, granted by Mr B.Bereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6866791.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.