National Westminster Bank Plc

Financial Ombudsman decision DRN6858697 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jun 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

didn’t do enough to help him get his money back when he sent two payments from his account with it to a third party’s account with another bank by mistakePayment delayed or failed

I do find that NatWest could have been more helpful. All it appears to have done is to write to Mr T saying he would need to contact the person who received the money.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6858697.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.