Virgin Money plc
Financial Ombudsman decision DRN6848513 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Sat Aug 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Virgin Money plc failed to get a new credit card to him, as arrangedPayment delayed or failed
Virgin said that it accepted that the service it provided wasn’t up to its usual high standardsService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6848513.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.