HSBC Bank plc

Financial Ombudsman decision DRN6847402 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Payment delayed or failed

In the Ombudsman’s words

HSBC has accepted that it made an error in telling Mr B that his ISA paid a fixed rate of interest when it was in fact a variable rate.Interest and rates

But it has taken seven months to do so. And I find that this delay was unreasonable, causing Mr B stress and anxiety.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6847402.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.