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Nationwide Building Society
Financial Ombudsman decision DRN6843371 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jan 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Nationwide says its eligibility criteria for this product (set out on its website at the time Mr and Mrs C applied for the loan online) are clear that applicants should be aged 18 to 79. It says this policy is in place to ensure that it is lending responsiblyIrresponsible lending
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6843371.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.