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Provident Personal Credit Limited

Financial Ombudsman decision DRN6842357 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Interest and rates

In the Ombudsman’s words

Mr S complains that Provident Personal Credit Limited (trading as Satsuma) gave him a loan that was unaffordableIrresponsible lending

Mr S also complains that the amount of interest that was charged was “front loaded” onto the agreement and this wasn’t made clear to him at the time.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6842357.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.