Santander UK Plc
Financial Ombudsman decision DRN6839043 Upheld
Upheldoutcome, as published by the Ombudsman
£2,000redress stated in the decision
Mon Jan 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Santander UK Plc won’t refund them money that was taken out of their account by a fraudster.APP scam refund refused
Santander has acted very badly at times throughout this matter. My award reflects that.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6839043.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.