Citifinancial Europe Limited

Financial Ombudsman decision DRN6837455 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

failed to respond to their request that it suspend interest on their secured loanTreatment in financial difficulty

CitiFinancial failed not only to respond but actually to consider the request for over two monthsComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6837455.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.