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RBS Collective Investment Funds Limited
Financial Ombudsman decision DRN6836809 Not upheld
Not upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Service failure
In the Ombudsman’s words
Mr and Mrs S complain about the advice they received from The Royal Bank of Scotland Plc (RBS) when they were buying their new home. They said RBS misadvised them about porting their mortgageProduct mis-sold
I consider an award of £500 compensation to be appropriate for the distress RBS’s poor service caused.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6836809.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.