National Westminster Bank Plc

Financial Ombudsman decision DRN6833337 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,100redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

Miss B complains that National Westminster Bank Plc only offered her a consolidation loan when her existing loan account went into arrears and that, if she had been allowed to enter into a repayment arrangement, the monthly repayments would now be lower.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6833337.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.