Santander UK Plc
Financial Ombudsman decision DRN6831753 Not upheld
Not upheldoutcome, as published by the Ombudsman
£750redress stated in the decision
Thu Apr 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Santander had registered inaccurate information on Mrs P’s credit fileCredit file reporting
Santander had given Mrs P the run-around. It said it would put the matter right on more than one occasion but failed to do this until the final occasion.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6831753.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.