Lloyds Bank PLC

Financial Ombudsman decision DRN6831055 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Lloyds affordability checks led it to have concerns about Mr L’s existing indebtedness. And this together with the returned direct debits on the account led Lloyds to conclude Mr L couldn’t afford the repayments on a loan and declined application.Irresponsible lending

I’d like to remind Lloyds of its obligation to exercise forbearance in light of what Mr L has said about his circumstances should an outstanding balance remain on his overdraft at present.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6831055.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.