TSB Bank plc

Financial Ombudsman decision DRN6828622 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Apr 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Mr H complains that TSB Bank plc added a £400 overdraft facility to his account in April 2018 which he didn’t ask for and couldn’t afford.Irresponsible lending

I can’t fairly say TSB has made a mistake here or failed to recognise Mr H’s circumstances or make any reasonable adjustments.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6828622.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.