Lloyds TSB Bank Plc
Financial Ombudsman decision DRN6827940 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Credit file reporting
In the Ombudsman’s words
Mr and Mrs A complain that Lloyds TSB Bank Plc granted them two unaffordable personal loansIrresponsible lending
They also say Lloyds TSB provided poor customer service in dealing with their complaint, and should remove adverse information it recorded on their credit files.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6827940.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.