National Westminster Bank Plc

Financial Ombudsman decision DRN6822638 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jan 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Support for vulnerable customers

In the Ombudsman’s words

Ms G has complained that National Westminster Bank Plc (“NatWest”) mis-sold ‘Gold’, ‘Silver’ and ‘Platinum’ packaged bank accounts to her between 2008 and 2014.Product mis-sold

it told us that Ms G was a vulnerable consumer and that she didn’t understand the benefits that were available to her.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6822638.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.