HSBC Bank plc

Financial Ombudsman decision DRN6814111 Not upheld

Not upheldoutcome, as published by the Ombudsman

£431redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Mr B complains that HSBC Bank plc (HSBC) increased the interest rate on his credit cardInterest and rates

I am not satisfied that HSBC responded to Mr B’s complaint as promptly or as fully as it should have done.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6814111.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.