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Home Retail Group Card Services Limited

Financial Ombudsman decision DRN6806957 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Credit file reporting

In the Ombudsman’s words

And she’s unhappy Argos has kept charging her interest when other lenders agreed not to.Interest and rates

Mrs P complains about information reported by Home Retail Group Card Services Limited (Argos) to credit reference agencies.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6806957.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.