WDFC UK Limited

Financial Ombudsman decision DRN6805272 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Thu Sep 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Complaint handling

In the Ombudsman’s words

Mr N complains that WDFC UK Limited trading as wonga.com (Wonga) lent to him irresponsibly between February 2011 and September 2013.Irresponsible lending

I have also considered how Wonga dealt with Mr N’s complaint. In November 2014, Mr N contacted Wonga to complain. Other than to acknowledge his complaint had been received, Wonga did not, and as I understand it have still not, responded to Mr NComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6805272.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.