Barclays Bank UK PLC

Financial Ombudsman decision DRN6803440 Not upheld

Not upheldoutcome, as published by the Ombudsman

£190redress stated in the decision

Thu Jan 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

alleged fraud on her bank accountAPP scam refund refused

Ms T complains about the service she’s received from Barclays Bank UK PLC (Barclays) following an investigation that was carried out regarding alleged fraud on her bank account.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6803440.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.