Lloyds Bank PLC

Financial Ombudsman decision DRN6795727 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,100redress stated in the decision

Mon Oct 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

Mr N complains that Lloyds Bank PLC made a mistake with an affordability assessment which resulted in him being offered an unaffordable loan.Irresponsible lending

Mr N approached the bank when he was in financial difficulties in April 2016.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6795727.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.