Halifax Limited

Financial Ombudsman decision DRN6790092 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Mon May 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

the incorrect information he was given about when he would receive the compensationPayment delayed or failed

Halifax has offered Mr A £150 to resolve this complaint. And said it would consider his call costs if he sent it evidence of them. I also think that’s fair and reasonable. It reflects the nature of original mistake it madeService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6790092.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.