NRAM Limited

Financial Ombudsman decision DRN6788777 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates

In the Ombudsman’s words

Mr M’s complained that he’s a mortgage rate prisoner. He’s said he’s trapped with his current lender, NRAM. And NRAM, as a ‘closed book’ lender, is choosing not to make any new interest rates available to him.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6788777.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.