Lloyds Bank PLC

Financial Ombudsman decision DRN6781132 Not upheld

Not upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Fri Apr 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Lloyds completed an income and expenditure breakdown with Mr W and Lloyds accepted that this showed that he couldn’t afford to make any payments towards the debt in his current situation.Treatment in financial difficulty

Mr W also says that when he received Lloyds’ response to his complaint, it upheld his complaint. But, although it had paid £75 compensation the reason for this was vague and it didn’t offer any remedy or a way forward that he found acceptable.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6781132.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.