National Westminster Bank Plc

Financial Ombudsman decision DRN6780878 Not upheld

Not upheldoutcome, as published by the Ombudsman

£630redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

NatWest informed the adjudicator that Mr A had eight separate complaints all of which were related to the debt accrued on his account and the technical issues. The adjudicator reviewed all eight complaints as one, to ensure the merits of all of them had been properly considered and investigated, and that fair compensation had been offered.Complaint handling

It appears to be common ground that there were shortcomings in the way NatWest handled Mr A’s account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6780878.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.