Santander UK Plc
Financial Ombudsman decision DRN6771425 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Fri May 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Data and privacy
In the Ombudsman’s words
He said he’d rung three times trying to make sure that the emails intended for someone else, which contained information on that person’s account, weren’t sent to him, but they kept coming.Complaint handling
Mr M told us that this was a data protection breachData and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6771425.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.