Nationwide Building Society

Financial Ombudsman decision DRN6763956 Not upheld

Not upheldoutcome, as published by the Ombudsman

£439redress stated in the decision

Mon Feb 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Mr L complains Nationwide Building Society failed to refund him a large amount of transactions he says were the result of a fraud made against him.APP scam refund refused

Mr L’s sister asserts Mr L has trouble understanding certain things, and their late mother had previously helped him manage his finances.Support for vulnerable customers

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6763956.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.