Halifax Limited

Financial Ombudsman decision DRN6763330 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue Jun 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

Mrs F complains that Bank of Scotland plc (trading as Halifax) has not been processing payments to her credit card correctlyPayment delayed or failed

I am also satisfied that her complaint was not handled well either.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6763330.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.