Black Horse Limited
Financial Ombudsman decision DRN6763255 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Jul 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
Due to her personal circumstances, Miss A contacted Black Horse to make an arrangement to pay less on her hire purchase agreement for 3 months.Treatment in financial difficulty
Miss A complains that Black Horse Limited didn’t make her aware of the impact on her credit file when entering into an arrangement planCredit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6763255.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.