Firms › Barclays Bank UK PLC ›
Barclays Bank UK PLC
Financial Ombudsman decision DRN6755770 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sun Aug 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
He complains about error messages which are preventing him from sending money from his mobile app, the digits in his account number, customer service being transferred to different departments to deal with the error messages and staff being rude and unprofessional during telephone calls.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6755770.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.