HSBC Bank plc

Financial Ombudsman decision DRN6754808 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Mar 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Service failure

In the Ombudsman’s words

Mr and Mrs A complain that HSBC Bank plc gave them an interest-only loan and didn’t discuss what would happen if they couldn’t repay the capital balance.Product mis-sold

Mr and Mrs A are also unhappy with the customer service they have received when trying to speak to the bank to discuss their options.Service failure

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6754808.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.