Lloyds TSB Bank Plc
Financial Ombudsman decision DRN6745790 Not upheld
Not upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Service failure
In the Ombudsman’s words
Miss B complains that Lloyds TSB Bank plc charged her interest on her personal account overdraft when it said it would notInterest and rates
it admits that it then took a long time to rectify matters once Miss B had complained, and that it made further mistakesService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6745790.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.