Lloyds Bank PLC

Financial Ombudsman decision DRN6733212 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Mar 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

In 2015 Lloyds raised the interest rate Mr S was paying on his credit card account.Interest and rates

He wants to see transcripts of calls and copies of letters. But Lloyds needs to be given an opportunity to investigate this new complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6733212.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.